Terms of Service

Terms of Service - 03.18.20

This Terms of Service (TOS) is an agreement made between RockProxies (RockProxies) and Customer:
User: Customer is the person or legal business entity which has subscribed to the services of RockProxies ("Service" or "Services"). No other person is permitted to use the Service, whether by assignment, license, permission, or otherwise, on the part of Customer, or those who have gained unauthorized access via Customer to use RockProxies's Services. Customer is a legal business entity, and only those who are authorized employees or agents of Customer may use the Services. Any attempt by Customer to permit use by third parties, who are not employees and/or agents, is a breach of this TOS. Terms governing RockProxies's rights upon the occurrence of a breach is described in the paragraph under the heading "Breach".
Term: Customer agrees to a month-to-month term for Services unless otherwise agreed to in writing, by electronic mail, by instant messaging, or electronically via RockProxies's website. If the term for Service is month-to-month, the term is automatically renewed each month, unless Customer provides written notice of cancellation based on the terms provided below. If Customer has a term other than month-to-month, the term is automatically renewed for the same term, unless Customer provides written notice of cancellation based on the terms provided below.
Service Fees: Fees for Services ordered by Customer shall begin on the date of the order following Customer's execution of electronic signature after having read and accepted this TOS, and the schedule of fees and other information found at RockProxies's website, https://www.rockproxies.com ("Website Information"), all of which are posted at RockProxies's website at https://www.rockproxies.com.
Cancellation: RockProxies requires, and Customer agrees, a written cancellation notice should be made for discontinuance or downgrades of Services. Failure to supply the requisite written notice of cancellation may result to continuous charges/billing. Notice of written cancellation by Customer is to be given via online customer portal located.
Refunds: All Services rendered by RockProxies are refundable within 1 day / only, except for other instances where RockProxies stated a different refund condition. This includes, but is not limited to: monthly or other periodic service fees. A written request should be made by Customer through email.
Disputes: Customer seeking to resolve any billing error shall open an accounting ticket via email within thirty (30) days of an alleged billing error via the customer portal located. Without being limited by the preceding sentence, Customer agrees not to contest, seek reimbursement, chargeback or otherwise seek non-payment or reversal of any payment however made, without limitation, via credit card or otherwise for Services rendered. Any such action is a breach of this TOS. Terms governing RockProxies's rights upon the occurrence of a breach is described in the paragraph under the heading "Breach".
Non-Payment: All payments are due in full on the monthly or other periodic anniversary date, depending on the duration of Services agreed upon. Failure to remit payment for Services under this TOS on the monthly or other periodic anniversary date is a breach of this TOS. RockProxies may provide Customer with Services following a failure to pay, but is not obligated to, for two calendar days, including the anniversary date. Failure to remit payment by the third calendar day, which includes the anniversary date, shall result in termination of Services, without notice, to Customer, if not sooner terminated.
Payment: Any and all payments set forth in this TOS are the sole responsibility of Customer. No other person shall be responsible for payments or making payments to RockProxies.
Compliance with Laws: Customer agrees to abide by all laws, foreign and domestic, local, state, and federal.
Third-party Contents: Customer acknowledges that RockProxies may provide third party websites on RockProxies's website, where such websites may provide information, videos, music, images, photographs, sounds, or other contents. RockProxies does not, directly or indirectly, endorse, agree, or otherwise support such websites or their contents. Customer agrees not to hold RockProxies liable or responsible for such contents or such websites.
Security of Customer Information: Customer understands and agrees that RockProxies cannot guarantee, assure, or promise that information or data of Customer held by RockProxies, transmitted during use via RockProxies's servers (including, without limitation, any and all transmissions to and from Customer via RockProxies's servers) or via Customer's use of Service, will not be compromised by unauthorized access. Without limiting any right of RockProxies as set forth under the heading "Indemnity", Customer holds RockProxies harmless in the event of any breach of security to Customer's data or information as described in this paragraph.
Security of Customer's Internet Protocol ("IP") Address: RockProxies cannot guarantee, assure or promise that Customer's IP address may not be compromised by third parties.
Age of Customer: Without limiting the provisions under the heading "Governing Law", Customer warrants and represents that it has reached the age of majority of 18 years of age, or such other age of majority based on laws applicable to the Customer's place of residence, and further represents and warrants that it has satisfied all other legal requirements for entering into contracts, including this TOS. In the event Customer has not reached the age of majority, Customer must exit RockProxies's website without executing this TOS.
Indemnification: Customer agrees to indemnify, defend (attorney representing RockProxies shall be of RockProxies's choosing and paid for by Customer), and hold harmless RockProxies, RockProxies's affiliates, and each of RockProxies's officers, directors, owners, attorneys, accountants, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including all attorneys' fees) brought by a third party against Customer under any theory of legal liability arising out of or related to Customer's conduct, in tort, contract, infringement of third party's rights of whatever nature or otherwise. Without limiting what is set forth under the heading "Assignment", this provision under the heading "Indemnification" applies to any person or entity, whether or not authorized by Customer, who uses Customer's user name, Internet Protocol address, i.e. IP address, or other Customer identifying information, to use the Services of RockProxies, Customer agrees that RockProxies may, but is not obligated to, at its sole discretion, select its own legal counsel, advance attorneys' fees, all subject to reimbursement in full by Customer. This indemnification provision survives the termination of this
LIMITATION OF LIABILITY: RockProxies shall not be liable for failing to provide Service(s) resulting from any condition beyond its reasonable control, including, without limitation, governmental actions, governmental regulations, any acts of terrorism, armed military conflicts, earthquakes, fires, floods, natural disasters, other acts of God, labor conditions, power failures, Internet disturbances, and failures relating to computers (networks, software, and hardware), and telephone network or services. RockProxies shall not be liable to Customer for harm caused by or related to Customer's use of Services or inability to utilize the Services unless caused by gross negligence or willful misconduct on its part. RockProxies shall not be liable for temporary unavailability of Services arising from RockProxies making maintenance, upgrades, or unavailability for other reasons. RockProxies makes no warranties, expressed or implied, including implied warranties of title, merchantability, fitness for any particular purpose, or non-infringement. RockProxies cannot guarantee and does not promise any specific results from use of RockProxies's Services. RockProxies shall not be liable to Customer for lost profits (even if informed by Customer), direct or indirect, special or incidental, consequential or punitive damages, or damages of any kind whether or not known, made known to, or should have been known by RockProxies. Notwithstanding anything else in this TOS, the maximum aggregate liability of RockProxies and any of its employees, agents or affiliates, under any theory of law, whether sounding in tort, contract, or otherwise, shall not exceed the amount already paid by Customer for Services for the six months immediately prior to the occurrence of the event giving rise to the claim, provided that Customer has made full payment for that six-month period. In the event Customer has not paid for six months of Service, whether Customer's use has been of a lesser duration or due to a failure to pay, the maximum aggregate liability of RockProxies is reduced proportionately. This provision on limitation of liability shall survive the termination of this TOS with Customer.
ARBITRATION: Customer agrees that any controversy or claim arising from Services provided under or terms related to this TOS, whether sounding in tort, contract, or otherwise, shall be resolved by arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Venue for arbitration shall be in New Hampshire, USA. If the amount in controversy is within the jurisdictional amount of the small claims courts of New Hampshire, USA, in which case the claim may be brought in the small claims courts of the New Hampshire. Customer waives all defenses based on lack of personal jurisdiction and forum non conveniens.
Assignment: This TOS may not be assigned by Customer. Any assignment is void. Customer is hereby informed that RockProxies may form a business entity, including, without limitation, a limited liability company. Upon such occurrence, RockProxies shall assign to such entity this TOS, Appropriate Use Policy ("AUP"), Website Information, Services, and all matters pertaining thereto.
Appropriate Use Policy: RockProxies's AUP, which is posted at RockProxies's website at https://www.rockproxies.com/acceptibleusepolicy, is incorporated herein by reference and made a part hereof. Customer represents and warrants that it has read and understood the AUP in its entirety before executing this TOS. A breach of that policy is a breach of this TOS. A third-party abuse complaint received by the RockProxies linked to a Customer's IP addresses will result in a $99 abuse processing fee charged to the customer and possible account termination at the RockProxies's sole discretion.
Breach: A breach by Customer of any of the terms and provisions of this TOS, AUP, or Website Information, whether specifically stated therein as a breach, is a breach of this TOS. In the event of Customer's breach, RockProxies, at its sole discretion, may terminate the Service immediately and seek redress as provided in this TOS. The remedies provided in this TOS are in addition to remedies available to RockProxies in law and at equity. Without limiting that which is set forth under the headings of "Refunds" and "Disputes", in the event of a breach by Customer, there shall be no refunds, reimbursements, chargebacks, or otherwise.
Decline to Renew or Supply Additional Services: Without limiting any other provision in this TOS, RockProxies retains the right, at its sole discretion, to decline to supply additional Services to or renew Services with Customer.
Waiver of Rights: No failure to exercise, and no delay in exercising, on the part of RockProxies, of any right hereunder or at law or in equity shall operate as a waiver thereof. No modification or waiver of any provision of this TOS or AUP, or Website Information, nor consent to departure therefrom, shall be effective unless in writing, by electronic mail, by instant messaging, or electronically, and no waiver or modification shall extend beyond the particular case and purpose involved, and any waiver or modification does not constitute waiver as to RockProxies's rights in the future.
Severability: In the event any term or provision in this TOS is found by a tribunal of competent jurisdiction to be invalid, the remainder of the TOS shall remain in full force and effect.
Headings: Headings are for ease of reference and are not made a part of this TOS.
Changes to TOS and other documents: RockProxies reserves the right to change at any time, without notice, the terms of this TOS, the AUP, the Website Information, or to add additional documents to its website. RockProxies will endeavor to provide notice to Customer of any changes or additions, but is not obligated to do so. Any notice which may be given will be given at customer portal. Customer agrees to keep itself informed and to review regularly for any and all changes to this TOS, AUP, Website Information or other documents. Customer's continued use of the Service following such changes constitutes consent to such changes.
Governing Law: The laws of the State of New Hampshire shall govern the interpretation and enforcement of this TOS, without consideration given to its conflict of laws.
Entirety of Understandings: This TOS, AUP, and Website Information embody are the understandings between RockProxies and Customer.
Read and Understood this TOS: Customer represents and warrants that it has read and understood this TOS in its entirety before executing this TOS.
Electronic Signature: Customer agrees and accepts the terms and provisions of this TOS, AUP, and Website Information by selecting "Complete Order" on RockProxies's website. By selecting "Complete Order" on RockProxies's website, Customer agrees that it has authorized RockProxies to bill Customer for Services.

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